The sound of a small bell during a dark night, is louder than the din of traffic outside your window during rush hour. Surprise and differentiation have far more impact than noise does.

Just imagine how much you'd get done if you stopped actively sabotaging your own work.

Organizations grow when they persuade a tiny cadre to be passionate, not when they touch millions with a mediocre message

The combination of fear and ignorance (two sides of the same coin) can be paralyzing.

More than anything else, I think prospects, customers and citizens watch what you do more than they listen to what you say.

The problem with requiring people to be loud and angry to get things done is that you're now surrounded by people who are loud and angry.

Great boss is challenging people in the right way. Leading, not managing. Supporting them by giving them both a platform they can count on and expectations they can stretch for.