Do your art. But don't wreck your art if it doesn't lend itself to paying the bills. That would be a tragedy.

You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.

The job isn't to catch up to the status quo; the job is to invent the status quo.

What people want is the extra, the emotional bonus they get when they buy something they love.

Just saying yes because you can't bear the short-term pain of saying no is not going to help you do the work.

I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.

Nine years of experience is very different from one year of experience, nine times.