What I'm doing is obeying the law of diffusion of innovations.

The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank.

I cannot tell you on a day to day basis that there's a return on investment. I can tell you if you stick with it, absolutely in a few months things will start to change. It starts to change slowly. Things start to get a little easier. As the momentum builds it becomes bigger and bigger.

I'd rather play in the major leagues and have some bad games than play consistently good ball in the minors.

If you're looking for a New York Times best-seller, I may or may not give you that.

People don't buy what you do; they buy what you stand for.

We learn most not from all of the things that go right. We learn most when everything goes wrong.