Customers will never love a company until its employees love it first.

Purpose does not need to involve calculations or numbers. Purpose is about the quality of life. Purpose is human, not economic.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

Leaders don't convince people to follow them. Leaders walk forward alone and those who want to go down their path decide to follow.

Truly effective and inspiring leaders aren’t actually driven to lead people; they are driven to serve them.

If you want to be a great leader, remember to treat all people with respect at all times. For one, because you never know when you'll need their help. And two, because it's a sign you respect people, which all great leaders do.

The leaders who get the most out of their people are the leaders who care most about their people.