Customers will never love a company until its employees love it first.

We'd achieve more if we chase the dream instead of the competition.

Outside advice can only tell you how a decision looks. Only you can know how it feels. The best decisions look and feel right.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

What I say is join me and be part of the army and find ways that maybe even I haven't thought of I haven't even thought of to help spread this message and inspire people to do what inspires them. That's what I need you to do.

The world is a bell curve. Classroom test scores, employee performance in a company or how many people really, really like you. No matter the population you're studying, they always fit neatly across the standard deviations of the famous bell curve.

We can make up for lost money, but we can't make up for lost time.