Customers will never love a company until its employees love it first.

Optimists focus on the place they are going. Pessimists focus on the obstacles along the route. To become an optimist simply look ahead.

It's always the organizations that are resource constrained that come up with the good ideas to win.

When you compete against everyone else, no one wants to help you. But when you compete against yourself, everyone wants to help you.

When my books came out, they started selling but they started selling at a relatively consistent but low pace. And they started to pick up the pace.

And when a leader embraces their responsibility to care for people instead of caring for numbers, then people will follow, solve problems and see to it that that leader’s vision comes to life the right way, a stable way and not the expedient way.

The hardest part is starting. Once you get that out of the way, you'll find the rest of the journey much easier.