A boss who micromanages is like a coach who wants to get in the game. Leaders guide and support and then sit back to cheer from the sidelines.

When we point to obstacles we inhibit progress. When we offer solutions we advance.

Leaders, whatever the size of their organizations, are those willing to put the interests of other people before their own.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

You have to have a patience for relationships.

Emails get reactions. Phone calls start conversations.

Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.