Emails get reactions. Phone calls start conversations.

Leaders may inspire, but only when the people decide to act does the leader's vision become a movement.

Quality effective leaders have the confidence to trust others to try, succeed, and sometimes to fail.

The only way to 'find out if it will work out' is to do it.

The value of our lives is not determined by what we do for ourselves. The value of our lives is determined by what we do for others.

Leadership is absolutely about inspiring action, but it is also about guarding against mis-action.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.