Disney became hated. It became one of the evil corporations. It used to be loved. They couldn't hold onto talent; they couldn't attract talent. Some of their products did badly. The Californialand project was a $5 billion waste of money. They couldn't make it work. The magic had gone, no pun intended.

Those who fear the new are the ones who have mastered the old.

We become leaders when we accept the responsibility to protect those in our care.

Truly effective and inspiring leaders aren’t actually driven to lead people; they are driven to serve them.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Safe is good for sidewalks and swimming pools, but life requires risk if we are to get anywhere.

Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.