I couldn't understand why my productivity went down when I had deliberately made more time available to write. Then I realized it was because I wasn't flying as much.

It doesn't matter how much we know, it matters how clearly others can understand what we know.

Wal-Mart's size and scale is so vast they literally have the ability to change the face of the entire country. If Wal-Mart were to make a decision tomorrow to refuse to sell a single product made with partially hydrogenated oils, for example, we'd probably see rates from heart disease decline a few years later. That's how powerful Wal-Mart is.

The responsibility of leadership is not to come up with all the ideas but to create an environment in which great ideas can thrive.

If somebody wants to learn their why, either you help them or send them over to their course. All of this stuff helps.

The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

Leadership is like parenting.