When we tell people to do their jobs, we get workers. When we trust people to get the job done, we get leaders.

There's nothing efficient about innovation.

Knowledge is understanding based on what has been studied and learned. Wisdom is understanding based on what has been felt and experienced.

We can make up for lost money, but we can't make up for lost time.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Leadership is a way of thinking, a way of acting and, most importantly, a way of communicating.

Instead of showing up to let everyone know how great we are, show up to find out how great everyone else is.