Hearing is listening to what is said. Listening is hearing what isn't said.

Disney became hated. It became one of the evil corporations. It used to be loved. They couldn't hold onto talent; they couldn't attract talent. Some of their products did badly. The Californialand project was a $5 billion waste of money. They couldn't make it work. The magic had gone, no pun intended.

Actions speak louder than words. All companies say they care, right? But few actually exercise that care.

It's important to slow down, every now and then, for no other reason than to call someone to say 'Hi.' It doesn't have to be a long conversation. Just calling out of the blue does more to let someone know you still care about them than nearly anything else.

I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.

Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.

Safe is good for sidewalks and swimming pools, but life requires risk if we are to get anywhere.