Hearing is listening to what is said. Listening is hearing what isn't said.

It's the discipline to understand that the things that might make you rich or things might make you famous are sometimes worth pursuing and sometimes are not.

Work hard to seem infallible and others will work to find our flaws. Admit our shortcomings and others will work to help us be infallible.

If you want to be a great leader, remember to treat all people with respect at all times. For one, because you never know when you'll need their help. And two, because it's a sign you respect people, which all great leaders do.

A company and leaders of the company have the responsibility of the precious lives of all the human beings that work there.

You'll never see the president carry his own luggage, and why? Because even though we know he has luggage, it would reduce his stature if he was too much like us. We need to think of our leaders as being above us, even though they must still relate to us.

Stories are attempts to share our values and beliefs. Storytelling is worthwhile when it tells what we stand for.