Hearing is listening to what is said. Listening is hearing what isn't said.

Most people ignore opportunities because they see only danger. Entrepreneurs ignore danger because they see only opportunities.

When you start with why, which decision you make becomes very easy. It is so hard to do when you may suffer a short term loss or you may lose out on some short term gain. But in the long run it's way more powerful and way more stable.

We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.

I'm building on purpose. I'm building that tipping point. I'm building that law of diffusion of innovation.

I'm a messenger. I'm one piece of a giant jigsaw puzzle.

What I thought I developed all of those years ago was a pattern to understand communication.