When leaders care less about their people, their people will be careless.

Fight against something and you focus on the thing you hate. Fight for something and you focus on the thing you love.

Emails get reactions. Phone calls start conversations.

We invest in things like the future, like our children, like education. In other words, we invest in things that we understand we will not see an immediate return of investment but everybody knows it will have a positive impact and you can easily measure it over the course of time. Your why is exactly the same thing.

When or if we "quote, unquote" do not like our work, it is probably because we do not feel safe where we go to work. So when you say, what can we do?, the irony is that the best thing we can do is, well one option, is to quit.

Generosity is doing something for someone else expecting nothing in return.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.