Pilots, to a large degree, are like salesmen. They have to be confident to be good at their jobs. They have to practice relentlessly and plan out all the scenarios of the things that could happen when they're out there. Nothing is more important than preparation. They are also mighty competitive, both as individuals and as squadrons.

Remember to connect with people now and then. In fact, pick up the phone, right now, and call a friend for no other reason than to say hi.

I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.

Generosity is doing something for someone else expecting nothing in return.

There is a difference between offering a service and being willing to serve. They may both include giving but only one is generous.

When I present, I cheat. I only talk about things I care about.

The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.