Pilots, to a large degree, are like salesmen. They have to be confident to be good at their jobs. They have to practice relentlessly and plan out all the scenarios of the things that could happen when they're out there. Nothing is more important than preparation. They are also mighty competitive, both as individuals and as squadrons.

Our survival depends on our ability to form trusting relationships.

Money is a short-term result that incentivizes short-term decision making.

Innovation is not born from the dream, innovation is born from the struggle

Disney is one of the best hotel companies in the world. Yet they have never and will never open a casino on the Vegas strip.

The ability for a group of people to do remarkable things hinges on how well those people can pull together as a team.

The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'