Pilots, to a large degree, are like salesmen. They have to be confident to be good at their jobs. They have to practice relentlessly and plan out all the scenarios of the things that could happen when they're out there. Nothing is more important than preparation. They are also mighty competitive, both as individuals and as squadrons.

A leader's job is not to do the work for others; it's to help others figure out how to do it themselves, to get things done and to succeed beyond what they thought possible.

Hearing is listening to what is said. Listening is hearing what isn't said.

The leaders who get the most out of their people are the leaders who care most about their people.

Intelligence looks for what is known to solve problems. Creativity looks for what is unknown to discover possibilities.

Don't show up to prove. Show up to improve.

It is like when a player has a slump, we do not trade them, we coach them. It is the same with our employees. The best leaders come to the aid of their people, whose performance is down. Not come down harder on them.