Pilots, to a large degree, are like salesmen. They have to be confident to be good at their jobs. They have to practice relentlessly and plan out all the scenarios of the things that could happen when they're out there. Nothing is more important than preparation. They are also mighty competitive, both as individuals and as squadrons.

What I thought I developed all of those years ago was a pattern to understand communication.

A leader must be inspired by the people before a leader can inspire the people.

A team is not a group of people that work together. A team is a group of people that trust each other.

There are leaders and there are those who lead. Leaders hold a position of power or influence. Those who lead inspire us.

If you don't understand people, you don't understand business.

I don't care about convincing the people who think I'm naive or an idiot. I'm interested in how do I inspire the people who are open-minded that there's a different way of seeing the world.