The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'

Good listeners have a huge advantage. For one, when they engage in conversation, they make people 'feel' heard. They 'feel' that someone really understands their wants, needs and desires. And for good reason; a good listener does care to understand.

I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.

Hire people inspired to achieve something big over people who demand something big before they feel inspired.

Trust has two dimensions: competence and integrity. We will forgive mistakes of competence. Mistakes of integrity are harder to overcome.

I don't care about preaching to the converted.

Givers advance the world. Takers advance themselves and hold the world back