A company and leaders of the company have the responsibility of the precious lives of all the human beings that work there.

It doesn't matter how much we know, it matters how clearly others can understand what we know.

What's important to me is that I put messages out, whether it's a TED talk, whether it's a book.

A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to.

If our parents fixed everything for us and did not allow us to do anything on our own, or intervened every single time, we would all grow up to be completely dependent.

I've been dogmatic to use myself as a case study.

Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.