A company and leaders of the company have the responsibility of the precious lives of all the human beings that work there.

Spending time with the military certainly lends itself to some remarkable experiences, and I've been privileged to have had my share.

My job is to preach and preach and preach.

Success always takes help. Failure is done alone.

For values or guiding principles to be truly effective they have to be verbs. It's not "integrity," it's "always do the right thing." It's not "innovation," it's "look at the problem from a different angle." Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.

It is like when a player has a slump, we do not trade them, we coach them. It is the same with our employees. The best leaders come to the aid of their people, whose performance is down. Not come down harder on them.

There is a difference between giving directions and giving direction.