If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

What's important to me is that I put messages out, whether it's a TED talk, whether it's a book.

I was a nobody when I met with the publisher. Nobody knew who I was. I was doing some speaking for entrepreneurs. I did little groups. I had no following.

We are only in charge when we are willing to let others take charge.

Courage isn't inside; it's external. It comes from someone else telling you they believe in you.

Achievement happens when we pursue and attain what we want. Success comes when we are in clear pursuit of Why we want it.

No matter how many or how few people you have reporting to you, you must remember that as you climb higher in the ranks, your words will be taken as commands even if you're just thinking out loud.