Remember to connect with people now and then. In fact, pick up the phone, right now, and call a friend for no other reason than to say hi.

We don’t do business with companies. We do business with people.

If you're going to undertake any project, like a book, you have to show up to give.

Corporate culture matters. How management chooses to treat its people impacts everything - for better or for worse.

If you don't understand people, you don't understand business.

I don't care about convincing the people who think I'm naive or an idiot. I'm interested in how do I inspire the people who are open-minded that there's a different way of seeing the world.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.