Complaining begets more complaints. Anger begets more anger. And optimism begets more optimism.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

Good leadership is always human. It takes time and energy. It is hard work. Which is why good leadership is so special when we find it.

Remember to connect with people now and then. In fact, pick up the phone, right now, and call a friend for no other reason than to say hi.

Don't show up to prove. Show up to improve.

Success is when reality catches up to your imagination.

If you help one person in the room, you're an abject failure. You have to change something.