Those who lead inspire us Whether they are individuals or organizations, we follow those who lead not because we have to but because we want to.

Sometimes we give too much too soon. Sometimes we hold back for too long. This is our beautiful dance. Our imperfect dance. This is the dance that makes us human.

When my books came out, they started selling but they started selling at a relatively consistent but low pace. And they started to pick up the pace.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

If you want to feel happy, do something for yourself. If you want to feel fulfilled, do something for someone else.

Never opt for change simply to leave something you don't like. Change works best when you go toward something, even if it is the unknown.

It is like when a player has a slump, we do not trade them, we coach them. It is the same with our employees. The best leaders come to the aid of their people, whose performance is down. Not come down harder on them.