Effective interdependence can only be built on true independence.

The key is not to prioritize what's on your schedule, but to schedule your priorities.

Management works in the system; leadership works on the system.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

You can learn great things from your mistakes when you aren’t busy denying them.

You basically get what you reward. If you want to achieve the goals and reflect the values in your mission statement, then you need to align the reward system with these goals and values.

Want to improve your relationships? See love as a verb rather than as a feeling?