At the core, there is one simple, overarching reason why so many people remain unsatisfied in their work and why most organisations fail to draw out the greatest talent, ingenuity, and creativity of their people and never become truly great, enduring organisations. It stems from an incomplete paradigm of who we are - our fundamental view of human nature. The fundamental reality is, human beings are not things needing to be motivated and controlled; they are four-dimensional - body, mind, heart, and spirit.

You can learn great things from your mistakes when you aren’t busy denying them.

Fundamentally, we are a product of choice, not nature (genes) or nurture (upbringing, environment).

When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.

All things are created twice; first mentally; then physically. The key to creativity is to begin with the end in mind, with a vision and a blue print of the desired result.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

In order to have influence, you have to be influenced.