Happen to things, don't let things happen to you

Management is formal authority given from above. Leadership is moral authority given from below and all around.

Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.

I am personally convinced that one person can be a change catalyst, a 'transformer' in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader.

Make specific appointments with yourself to work on goals, and treat an appointment with yourself as you'd treat an appointment with anybody else.

Our behavior is a function of our decisions, not our conditions.

Trust is a powerful accelerator to performance and when trust goes up, speed also goes up while cost comes down - producing what we call a trust dividend.