Happen to things, don't let things happen to you

Consequences are governed by principles, and behavior is governed by values; therefore, value principles!

Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.

To judge individuals before understanding them is a form of human rejection and feeds upon itself.

True independence of character empowers us to act rather than be acted upon.

If you were to fault yourself in one of three areas, which would it be: (1) the inability to prioritize; (2) the inability or desire to organize around those priorities; or (3) the lack of discipline to execute around them? ... Most people say their main fault is a lack of discipline. On deeper thought, I believe that is not the case. The basic problem is that their priorities have not become deeply planted in their hearts and minds. They haven't really internalized Habit 2 [Begin with the end in mind].

Always treat your employees exactly as you want them to treat your best customers.