An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through warmth.

Those who get the most out of life and those who give the most are those who make the choice to act.

People and their managers are working so hard to be sure things are done right, that they have hardly have time to decide if they are doing the right things.

It's better to be trusted than to be liked.

Quality relationships are built on principles, especially the principle of trust.

In the absence of wake-up calls, many of us never really confront the critical issues of life.