The only way we can handle change around us is to know what is changeless about ourselves

Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.

It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.

Real excellence does not come cheaply. A certain price must be paid in terms of practice, patience, and persistence - natural ability notwithstanding.

I think the most significant work we'll do in our whole life, in our whole world is done within the four walls of our home.

When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.

Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.