Most learning is social, or what I call the cultural DNA. Everyone knows that word of mouth advertising is the best advertising. That's social learning.

Synergy is better than my way or your way. It's our way.

Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.

Principles are guidelines for human conduct that are proven to have enduring, permanent value.

We must not let the actions or words of others determine our responses. Magnanimous people make the choice to respond to the indignities of others based upon their own principles and their own value system rather than their moods or anger.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

A personal mission statement becomes the DNA for every other decision we make.