It is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

Independent thinking alone is not suited to interdependent reality.

"If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective."

If you want to be trusted, be trustworthy.

But until a person can say deeply and honestly, "I am what I am today because of the choices I made yesterday," that person cannot say, "I choose otherwise.

The greatest risk is the risk of riskless living.

If we keep doing what we're doing, we're going to keep getting what we're getting.