It is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

The first job of a leader-at work or at home-is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.

We judge ourselves by our intentions. And others by their actions.

Most people are basically a victim of the circumstances of their life. They have things like 9/11, they have terrorism threats, they have new war threats, they have economy problems, and they think, 'What can I do? I'm basically a victim.'

You are dependent if you allow the weaknesses of other people to ruin your emotional life!

Management is formal authority given from above. Leadership is moral authority given from below and all around.