Leaders are not born or made - they are self made

When life does not go our way or we inadvertently make a mistake, it is so easy to make excuses, place blame on others, or argue that circumstances were against us. But we only progress in life to the extent that we take responsibility for our actions and attitudes, and put forth the initiative necessary to create our own circumstances.

In the last analysis, what we are communicates far more eloquently than anything we say or do.

In order to have influence, you have to be influenced.

I teach people how to treat me by what I will allow.

It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.