When one side benefits more than the other, that's a win-lose situation. To the winner it might look like success for a while, but in the long run, it breeds resentment and distrust.

Private Victory precedes Public Victory. Algebra comes before calculus.

The nature of life is to be a study of contrasts: joy/sadness, full/empty. The Main Thing is to Keep The Main Thing The Main Thing.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

As a principle-centered person you try to stand apart from the emotion of the situation and from other factors that would act on you, and evaluate the options. Looking at the balanced whole-the work needs, the family needs, the other needs that may be involved, and the possible implications of the various alternatives - you'll try to come up with the best solution taking all factors into consideration. We are limited but we can push back the borders of our limitations.

Humility is the mother of all virtues. Humility says we are not in control, principles are in control, therefore we submit ourselves to principles. Pride says that we are in control, and since our values govern our behavior, we can simply do life our way.

The 'Inside-Out' approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self, with your paradigms, your character, and your motives. The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves recedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.