Courage isn't absenct of fear, it is the awareness that something else is important

A personal mission statement becomes the DNA for every other decision we make.

Most leaders would agree that they’d be better off having an average strategy with superb execution than a superb strategy with poor execution. Those who execute always have the upper hand.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Trust is central to an economy that works.

Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

You think effectiveness with people and efficiency with things.