Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

Don't cheat people of their growth. Empower them to solve problems and generate ideas. Watch them grow!

If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.

While values drive behaviors, principles govern consequences.

If I try to use human influence strategies and tactics of how to get other people to do what I want, to work better, to be more motivated, to like me and each other-while my character is fundamentally flawed, marked by duplicity and insincerity-then, in the long run, I cannot be successful. My duplicity will breed distrust, and everything I do-even using so-called good human relations techniques-will be perceived as manipulative.

Two people can see the same thing, disagree, and yet both be right. It's not logical; it's psychological.

As long as you think the problem is out there, that very thought is the problem