Most leaders would agree that they’d be better off having an average strategy with superb execution than a superb strategy with poor execution. Those who execute always have the upper hand.

We can act instead of being acted upon.

Seek to understand before you seek to be understood.

If we want to make a change in our lives, we should first focus on our personal attitudes and behaviors.

As human beings, we are responsible for our own lives. Our behavior is a function of our decisions, not our conditions. We can subordinate feelings to values.

They [Nazi captors]had more liberty, more options to choose from in their environment; but he [Viktor Frankl] had more freedom, more internal power to exercise his options.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.