When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.
Stephen CoveyThere's no better way to inform and expand you mind on a regular basis than to get into the habit of reading good literature.
Stephen CoveyIt is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.
Stephen Covey