If we do not teach our children, societ will. And they-and we-will live with the results.

When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.

People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses

Every exaggeration of the truth once detected by others destroys our credibility and makes all that we do and say suspect.

As we make and keep commitments, even small commitments, we begin to establish an inner integrity that gives us the awareness of self-control and the courage and strength to accept more of the responsibility for our own lives. By making and keeping promises to ourselves and others, little by little, our honor becomes greater than our moods.

What one great idea resonates deeper in the soul than any other...that we are free to choose. Next to life itself, the power to choose is your greatest gift.

The role of the leader is to foster mutual respect and build a complementary team where each strength is made productive and each weakness irrelevant.