To set and work toward any goal is an act of courage.

Trust is the glue that holds everything together.

Little kindness and courtesies are so important. In relationships, the little things are the big things.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Empathy takes time, and efficiency is for things, not people.