To Retain those who are present, be loyal to those who are absent.

The most important ingredient we put into any relationship is not what we say or what we do, but what we are. And if our words and our actions come from superficial human relations techniques (the Personality Ethic) rather than from our own inner core (the Character Ethic), others will sense that duplicity. We simply won't be able to create and sustain the foundation necessary for effective interdependence.

...people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.

We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.

The ability to manage well doesn't make much difference if you're not even in the right jungle.

What does it matter how much we do if what we're doing isn't what matters most?

The key to the 99 is the one. Or, put another way, the key to the group is the one individual. Think about the one, talk to the one, regard the one, serve the one. If you are sincere and constant, you will discover that gradually your influence with the many will be magnified.