The ability to subordinate an impulse to a value is the essence of the proactive person.
Stephen CoveyHow you treat the one reveals how you regard the many, because everyone is ultimately a one.
Stephen CoveyWe must seek to understand the intent of communication without prejudging or rejecting the content... Communication, after all, is not so much a matter of intellect as it is of trust and acceptance of others, of their ideas and feelings, acceptance of the fact that they're different, and that from their point of view, they are right.
Stephen Covey