Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

When you listen with empathy to another person, you give that person psychological air.

Be part of the solution, not part of the problem.

If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will. You are a disciple, a follower, of your own deep values and their source. And you have the will, the integrity, to subordinate your feelings, your impulses, your moods to those values.

The first job of a leader-at work or at home-is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.

The best way to develop courage is to set a goal and achieve it, make a promise and keep it.

All broken relationships can be traced back to broken agreements