Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

Make specific appointments with yourself to work on goals, and treat an appointment with yourself as you'd treat an appointment with anybody else.

Through imagination, we can visualize the uncredited worlds of potential that lie within us.

Seek to understand rather than be understood.

Look at the weaknesses of others with compassion, not accusation. It's not what they're not doing or should be doing that's the issue. The issue is your own chosen response to the situation and what you should be doing. If you start to think the problem is "out there," stop yourself. That thought is the problem.

There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.