The only person I know, is the person I want to be

I am not a product of my circumstances. I am a product of my decisions.

Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.

Remember, technology is a great servant, but a terrible master.

Most people think of leadership as a position and therefore don't see themselves as leaders.

The main thing is to keep the main thing the main thing.