When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.
Stephen CoveyWe exhaust ourselves more from the tension and the consequences of internal disharmony than from hard, unremitting work.
Stephen CoveyHighly proactive people don't blame circumstances, conditions, or conditioning for their behavior. Their behavior is a product of their own conscious choice.
Stephen Covey