Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

True effectiveness is a function of two things: what is produced (the golden eggs) and the producing asset (the goose).

While we cannot always choose what happens to us, we can choose our responses.

Being proactive is more than taking initiative. It is recognizing that we are responsible for our own choices and have the freedom to choose based on principles and values rather than on moods or condition. Proactive people are agents of change and choose not to be victims, to be reactive, or to blame others.

What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.

Two people can see the same thing, disagree, and yet both be right. It's not logical; it's psychological.

I believe that God is the source of all the universal, timeless principles. And to Him, I give all the credit and the glory. However, to a person who is not religious, I believe they can live to the highest level of their conscience and develop spiritual intelligence that surpasses most people, including many religious people, who profess but do not practice.