We immediately become more effective when we decide to change ourselves rather than asking things to change for us.

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

When it comes to developing character strength, inner security and unique personal and interpersonal talents and skills in a child, no institution can or ever will compare with, or effectively substitute for, the home's potential for positive influence.

Management works in the system; leadership works on the system.

Effective communication is built on the cement of trust. And trust is based on trustworthiness, not politics.

The key to growth is to learn to make promises and to keep them.