I believe that there are parts to human nature that cannot be reached by either legislation or education, but require the power of God to deal with.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

We think we see the world as it is, when in fact we see the world as we are.

What you do has far greater impact than what you say.

If we do not teach our children, societ will. And they-and we-will live with the results.

Intrinsic security doesn't come from what other people think of us or how they treat us. It doesn't come from our circumstance or out position. It comes from within. It comes from accurate paradigms and correct principles deep in our own mind and heart. It comes from inside-out congruence, from living a life of integrity in which our daily habits reflect our deepest values.

Integrity is conforming reality to our words - in other words, keeping promises and fulfilling expectations.