You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.
Stephen CoveyTrust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.
Stephen CoveyPeople behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
Stephen Covey