Fundamentally, we are a product of choice, not nature (genes) or nurture (upbringing, environment).

When people seriously undertake to identify what really matters most to them in their lives, what they really want to be and do, they become very reverent. They start to think in larger terms than today and tomorrow.

It takes humility to seek feedback. It takes wisdom to understand it, analyze it and appropriately act on it.

To ignore the unexpected (even if it were possible) would be to live without opportunity, spontaneity, and the rich moments of which "life" is made.

Most people define greatness through wealth and popularity and position in the corner office. But what I call everyday greatness comes from character and contribution.

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

If you want to get something done, give it to a busy man.