Frustration is a function of our expectations.
To listen with empathy is the most important human skill.
We can act instead of being acted upon.
Patience is emotional diligence.
When your happiness comes primarily from the happiness of others, you know you have moved from a 'me' experience to a 'we' experience. And the whole problem-solving and opportunity-seizing process changes.
Principles are guidelines for human conduct that are proven to have enduring, permanent value.