The real beginning of influence comes as others sense you are being influenced by them - when they feel understood by you - that you have listened deeply and sincerely, and that you are open.

Trust is the highest form of human motivation.

Only after we can learn to forgive ourselves can we accept others as they are because we don't feel threatened by anything about them which is better than us.

What is important to another person must be as important to you as the other person is to you

We judge ourselves by our intentions. And others by their actions.

Most people think of leadership as a position and therefore don't see themselves as leaders.

Communication is the most important single activity of man.