Efficient management without effective leadership is, as one individual phrased, it, "like straightening deck chairs on the Titanic".

Many people seem to think that success in one area can compensate for failure in other areas. But can it really?... True effectiveness requires balance.

Empathy takes time, and efficiency is for things, not people.

The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through warmth.

More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.

The enemy of the "best" is often the "good."

Without exception, empathy is always appropriate.