Empathy takes time, and efficiency is for things, not people.

Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

Trust is the glue that holds everything together.

To maintain the P/PC Balance, the balance between the golden egg (production) and the health and welfare of the goose (production capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness.

Common sense is not always common practice.

To listen with empathy is the most important human skill.