Quality relationships are built on principles, especially the principle of trust.

When you study the lives of all great achievers-those who have had the greatest influence on others, those who have made things happen-you will find a pattern. Through their persistent efforts and inner struggle, they have greatly expanded their four native human intelligences or capacities. The highest manifestations of these four intelligences are: for mental, vision; for the physical, discipline; for the emotional, passion; for the spiritual, conscience. These manifestations also represent our highest means of expressing our voice.

The way we see things is the source of the way we think or the way we act

Anytime we think the problem is 'out there,' that thought is the problem. We empower what's out there to control us. The change paradigm is 'outside-in' - what's out there has to change before we can change. The proactive approach is to change from the 'inside-out': to be different, and by being different, to effect positive change in what's out there - I can be more resourceful, I can be more diligent, I can be more creative, I can be more cooperative.

Visualising something organises one's ability to accomplish it.

The person who is truly effective has the humility and reverence to recognize his own perceptual limitations and to appreciate the rich resources available through interaction with the hearts and minds of other human beings.

When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.