We hear a lot about identity theft when someone takes your wallet and pretends to be you and uses your credit cards. But the more serious identity theft is to get swallowed up in other people's definition of you.

The deepest hunger of [a child's] human heart is to be understood, for understanding implicitly affirms, validates, recognizes and appreciates the intrinsic worth of another.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

Effective communication is built on the cement of trust. And trust is based on trustworthiness, not politics.

Trust is the highest form of human motivation.

Before a performance, a sales presentation, a difficult confrontation, or the daily challenge of meeting a goal, see it clearly, vividly, relentlessly, over and over again. Create an internal "comfort zone". Then, when you get into the situation, it isn't foreign. It doesn't scare you.

We value the clock for its speed and efficiency. The clock has its place, efficiency has its place, after effectiveness. The symbol of effectiveness is the compass a sense of direction, purpose, vision, perspective, and balance. But the empowerment process itself is not efficient.