The more people rationalize cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too.

The person who is truly effective has the humility and reverence to recognize his own perceptual limitations and to appreciate the rich resources available through interaction with the hearts and minds of other human beings.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Live your life by a compass, not a clock.

Want balance in your life? Then sure, get your own act together, but don't forget four powerful disciplines of execution in your team and organization.

The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, 'Wrong jungle!' ... Busy, efficient producers and managers often respond ... 'Shut up! We're making progress!'

We must look at the lens through we see the world, as well as the world we see, and that the lens itself shapes how we interpret the world.