When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.

Be proactive. Ask yourself, "Are my actions based on self-chosen values or on my moods, feelings and circumstances?"

Management is clearly different from leadership. Leadership is primarily a high-powered, right-brain activity. It's more of an art it's based on a philosophy. You have to ask the ultimate questions of life when you're dealing with personal leadership issues.

Opposition is a natural part of life. Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.

We may find it convenient to live with the illusion that circumstances or other people are responsible for the quality of our lives, but the reality is that we are responsible-response-able-for our choices.

True independence of character empowers us to act rather than be acted upon.